Our People

David Chilcott

David has an unusual set of skills that encompasses both the deeply technical and the deeply human aspects of software development. In addition to his background as a system architect and software developer, David holds a degree in group dynamics, and has completed formal training in creative problem solving, advanced facilitation, Innovation Games facilitation, non-violent communication (NVC), conflict resolution, Co-Active Coaching, Organization and Relationship Systems Coaching (ORSC) and the CTI Leadership Program. His passionate focus on collaboration and clear communication supports effective Agile business consulting, leadership and management coaching, and team facilitation, training, and coaching.

David has worked with organizations of all shapes and sizes from Fortune 500 companies to community-based not-for-profits, providing successful Agile business consulting and training, and has been designing and building custom business applications since 1989.

With a long standing interest and commitment to supporting learning communities David has been actively supporting and participating in both national and local associations, non-profits and business organizations for over 35 years. He is a former president of the Bay Area Association of Database Developers, is on the Agile Open California conference organizing team and is a former board member for the National Agile Leadership Network. He is also the founder and a coordinating committee member of both the Bay Area Agile Leadership Network (BayALN) and the Bay Area Agile Coaching Circles.

David is a husband, step-father, and grandfather, and is also active in healing, diversity, & social justice work.

Don Robins

Don is a Force.com MVP, a Salesforce.com Certified Advanced Developer and a Certified Technical Instructor, authorized to deliver all four of the official Salesforce.com developer classes DEV401, DEV501, DEV502 and DEV531 (now ADM231,) in both public and private workshops. In addition to managing the team of certified instructors, he leads the development of custom technical curriculum for Forcementor (a division of Outformations), and designs content with a developer's technical perspective. He is also a Certified ScrumMaster and experienced in Agile development practices.

A native New Yorker and graduate of Cornell University first introduced to computers in 1975, Don has been building custom business applications since 1984, for clients of all sizes in a wide range of industries. His background as team lead and mentor shapes his approach in the classroom with students of all skill levels, from novice through senior architect. His experience in design, implementation and delivery of mission critical, database-centric business systems, along with his decades of experience focusing on metadata driven application development frameworks, led him into the world of Force.com in 2009.

In his position as Application Technology Director for Outformations he focused on building enterprise desktop and web business applications. He and his teams designed and built applications utilizing Winforms, Webforms, JavaScript and Web Services in ASP.NET and Windows Communication Foundation, and constructed Business Intelligence systems leveraging Microsoft's SQL Server tools for Analysis Services, Integration and Reporting Services.

Don is the co-leader of the Bay Area Force.com DUG and a Pluralsite.com author. He was previously President of the Bay Area Association of Database Developers (BAADD) for which he founded and led the San Francisco .NET Developers User Group from August 2002 until 2011.

Volker Frank

Volker Frank supports technology driven businesses improve their ability to deliver high quality products, quickly respond to changing customer demands and market conditions, and drive innovation. The center of effort is the ability to make business and product decisions based on generating customer value and build high performance teams through cultural change and great leadership.

Volker brings a unique blend of experiences in technology, leadership development and coaching to his work with clients. He has 12 years of experience in software consulting, UX design, business analysis and product strategy. His involvement in technology driven change initiatives gives him a deep sense for organizational change and organizational development. He provides leadership and agile transformation trainings in combination with team and executive coaching for corporations, medium sized companies and start-ups.

Volker is a Fulbright Scholar and holds a Master of Design from the University of Cincinnati. He has 10 years of experience in organizational systems work (Systemic Constellations) and is a Certified NLP Master Practitioner.

Eric Babinet

Eric Babinet is an experienced Agile coach and trainer with proven success transforming and growing a very large Agile organization. He was a key member of the team that helped Salesforce.com adopt Agile software development in 2006 and worked there until 2011 as an Agile Coach/Trainer and Director of Program Management, scaling the organization to over 125 Scrum teams. Salesforce is one of the most successful Agile companies and Eric has given presentations at major Agile conferences on many keys to their success. Prior to Salesforce Eric had over 15 years of project and program management experience in a wide range of industries and company sizes.

Eric leads our practice in Agile Governance and Holacracy. He first started learning about Holacracy in 2008 and is now a Certified Holacracy Practitioner and a Holacracy Agent.

He is also a Certified Professional Co-Active Coach (CPCC) and has completed in-depth training in Relationship and Organizational Systems coaching from CRR Global. He holds a Masters degree in Applied Psychology from the University of Santa Monica and a Masters degree in Computer Science from Stanford University.

Steve Bockman

Steve Bockman is an Agile trainer and coach, Certified ScrumMaster and software developer who began his career in 1977 in a utility position, installing software packages for a manufacturer of business computers. Since then he has worked in the fields of speech recognition, terrain analysis, computer graphics, desktop publishing, industrial automation and web applications.

Steve’s involvement in Agile began in earnest in 2005 while participating in the development of a client/server application where changing requirements were part of the ground rules. Steve was responsible for introducing many Agile principles and practices to the project, and has been an Agile coach and innovator since that project’s inception.

Steve focuses on helping organizations enhance their productivity. He has a particular interest in helping people recognize and leverage process bottlenecks

Steve is especially adept at creating exercises and simulations that distill information from various sources into hands-on activities that teach valuable principles. He is the originator of Team Estimation, a technique for collaboratively estimating work effort. He is also the author of Predictability, a business novel about creating reliable project schedules.

Pat Reed

Pat Reed is an experienced Agile executive, coach, transformational leader, and adjunct professor with proven success transforming large Agile organizations and developing world class enterprise agile practices (including Accounting, PMO, Portfolio Management, Strategy, Release, DevOps, Change, Performance Management, and Adaptive Career Processes and Practices). She has over 36 years of experience in leveraging cutting edge technology, delivery and project management methods to solve challenging business problems with an impressive delivery track record across a wide range of industries.

Pat is passionate about creating healthy, high performing teams and cultivating enriching learning environments. She is currently teaching Agile Management Mastery at an Agile Management Certificate program she designed and co-created for UC Berkeley extension and has over 35 years of experience in teaching technical and business classes at the University of Denver and Woodbury University. She is a popular speaker and co-founded the Agile Alliance Executive Forum. Pat is equally passionate about advancing Agile practices and serves as the PMI Agile Community of Practice Leader with over 29,000 global members, as Director on the Agile Alliance Board, and as Executive Council Member for the Agile Leadership Network. Pat graduated with honors from the University of Illinois with a BS in Behavioral and Clinical Psychology and an MBA from Woodbury University, and is authoring a book on "Making Value Visible".

Harry Gilling

Harry is an organizational change consultant with over 20 years experience working with software development organizations to improve their ability to deliver products that delight customers. He has experience working in various sized organizations ranging from Fortune 500 companies to startups.

Harry’s experience includes:

• leading the adoption of Scrum for a startup’s engineering organization
• implementing SEI (Software Engineering Institute) Capability Maturity Model (CMM) compliance processes
• working with companies to maintain partnership alliances with suppliers and customers
• process effectiveness audits
• process improvement planning

For the last few years he has specialized in working with organizations adopting Agile and Scrum development and management practices. Harry’s approach to organizational transformation is grounded in Agile Values and Principles, Integral Theory, Ontological Coaching, and Adult Developmental Psychology. He is a Scrum Alliance Certified Scrum Master, an ICAgile Certified Professional in Agile Coaching, and an ICAgile Certified Professional in Agile Team Facilitation. He studied Integral Coaching at New Ventures West.